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Privacy Policy | Leicester Handyman Pro

1. Introduction

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Leicester Handyman Pro ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

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2. Information We Collect

 

We may collect the following types of personal information:

  • Name

  • Contact details (email address, phone number)

  • Address

  • Service requirements

  • Communication records

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3. How We Collect Information

 

We collect information through:

  • Website contact forms

  • Direct communication via phone or email

  • Booking requests for handyman services

  • Customer inquiries

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4. Purposes of Processing

 

We use your personal data to:

  • Provide handyman services

  • Communicate about bookings and quotes

  • Manage and respond to customer inquiries

  • Send promotional materials (with your consent)

  • Improve our services

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5. Legal Basis for Processing

 

We process your data based on:

  • Contractual necessity

  • Legitimate business interests

  • Explicit consent where required

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6. Data Sharing

 

We may share your data with:

  • Service providers necessary to fulfil bookings

  • Payment processing systems

  • Legal authorities if required by law

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7. Data Retention

 

We retain personal data for:

  • Duration of service engagement

  • Statutory accounting and tax requirements (typically 6 years)

  • As long as necessary for legitimate business purposes

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8. Your Rights

 

You have the right to:

  • Request access to your personal data

  • Request data correction

  • Request data deletion

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

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9. Data Security

 

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure website connections (HTTPS)

  • Access controls

  • Regular security updates

  • Encryption of sensitive information

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10. Cookies

 

Our Wix website uses cookies to:

  • Enhance user experience

  • Understand website traffic

  • Personalise content

You can manage cookie preferences through your browser settings.

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11. Third-Party Links

 

Our website may contain links to external sites. We are not responsible for their privacy practices.

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12. Advertising and Third-Party Services
 
Advertising
  • We may use third-party advertising platforms to display ads on our website

  • These platforms may collect and use your data for targeted advertising

  • Advertising partners may use cookies and similar tracking technologies

  • You can opt-out of personalized advertising through browser settings or ad platform preferences

 

Third-Party Apps and Integrations
  • Our website uses third-party services including:

    • Wix hosting platform

    • Booking and scheduling tools

    • Payment processing systems

    • Analytics services

  • These services may:

    • Collect usage data

    • Use cookies

    • Track website interactions

  • We carefully select providers who comply with data protection regulations

  • Third-party services have their own privacy policies which may apply

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Data Sharing with Third Parties
  • We may share anonymised, aggregated data with:

    • Advertising networks

    • Analytics providers

    • Business intelligence services

  • Personal identifiable information is not shared without consent, except as required by law

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12. Contact Information

 

For any privacy-related queries, contact: Leicester Handyman Pro Email: [Your Business Email] Address: [Your Business Address]

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